Refund Policy
Our policy on refunds, cancellations, and service charges for My Business Agent.
Last Updated: 01/12/2025
At My Business Agent, we believe in transparency and fairness. This Refund Policy explains how refunds, cancellations, and payments are handled for our AI-powered conversational agent services.
1. Nature of the Service
My Business Agent is a done-for-you AI conversational agent service.
This includes onboarding, configuration, AI training using your business data, branding, domain setup, and ongoing maintenance.
Because the service involves immediate human effort, AI processing, and infrastructure costs, refunds are limited as described below.
2. One-Time Setup Fee
- The one-time setup fee is non-refundable once onboarding or setup work has begun.
- Setup work includes (but is not limited to):
- Business information review
- AI agent configuration or training
- Branding or domain preparation
- Internal resource allocation
If a cancellation request is made before any work has started, My Business Agent may, at its sole discretion, consider a partial refund after deducting administrative charges.
3. Monthly Maintenance Fees
- Monthly maintenance fees are billed in advance.
- These fees are non-refundable, including partially used months.
- You may cancel your subscription at any time, and no further charges will be applied after the current billing period.
No prorated refunds are issued for unused time within a billing cycle.
4. No Performance-Based Refunds
My Business Agent does not offer refunds based on:
- Number of leads
- Conversion rates
- Revenue generated
- Customer response volume
- Business outcomes or growth metrics
The service assists with customer engagement and automation but does not guarantee specific business results.
5. Third-Party and Operational Costs
The following costs are always non-refundable, as they are incurred with third-party providers:
- Cloud hosting and infrastructure usage
- AI model processing and token usage
- Domain or DNS-related services
- Payment gateway fees
- Any third-party integrations or tools
These costs cannot be reversed once incurred.
6. Service Issues and Corrections
If you experience issues with your Business Agent:
- We will make reasonable efforts to correct configuration errors
- We will assist with accuracy improvements based on the information you provide
- We will address genuine service-related issues within the active subscription period
Refunds will not be issued for dissatisfaction arising from:
- Incorrect or outdated information provided by the client
- Changes in business offerings or pricing not updated by the client
- Expectations beyond the agreed scope of service
7. Non-Delivery
A refund may be considered only if:
- My Business Agent fails to initiate any setup or delivery
- No onboarding, configuration, or operational work has begun
If partial work has been completed, refunds (if any) will be proportional and solely at the discretion of My Business Agent.
8. How to Request a Cancellation or Refund Review
To request a cancellation or refund review, email:
support@mybusinessagent.app
Include:
- Registered business name
- Account or invoice reference
- Reason for the request
All requests are reviewed within 7 business days. Decisions made by My Business Agent are final.
9. Policy Updates
My Business Agent reserves the right to modify this Refund Policy at any time.
Any updates will be posted on this page with a revised “Last Updated” date.
You've Taken The First Step
Towards a no-money-loss, hassle-free, and time-saving business running experience.
That's what My Business Agent does for you and your customers.
Explore what My Business Agent is and how you can leverage it for your business.
---
Let's Be Honest About How Business Works Today
Customers message at all hours. You can't always be there. Neither can your team.
The same questions come up again and again. "What's the price?" "Are you available Saturday?" "Do you deliver?"
Information gets inconsistent. Different answers from different people. Confusion. Complaints.
You don't know what you're missing. How many inquiries went unanswered last month? You'll never know.
This isn't a failure. It's just how things have been. Until now.
---
The Invoice You Never Receive
Last night at 11:47 PM, someone searched for exactly what you offer.
Found your business. Had a question. Sent a message.
You were asleep. By morning, they'd booked with someone else.
This happens more than you think.
73% of customers expect a response within 5 minutes.
90% won't wait more than 24 hours.
Miss just 2 inquiries per week at ₹5,000 average value.
That's ₹40,000/month walking away.
₹4,80,000/year — funding your competitors.
You can't fix what you can't see. But now you see it.
---
What If Your Business Never Missed Another Inquiry?
What if every customer got an instant, accurate response — at 3 AM, on a Sunday, during your vacation?
What if you never had to answer "What are your prices?" again?
What if you knew exactly what customers were asking for — before they even bought?
What if your business could talk — intelligently, consistently, 24/7?
This isn't a fantasy. It's what we built.
---
My Business Agent — AI That Talks Like You Trained It
An AI that does human-like conversations with your customers — consistent with your business details and the conversation style you set.
Understands natural language — not scripted chatbot responses.
Trained on YOUR business — products, services, pricing, policies.
Hosted on YOUR domain — professional, branded experience.
Updates instantly — change anything, reflected immediately.
This isn't a chatbot. It's your business, always available.
---
A Real Conversation With Your Business Agent
Customer: "I need catering for 25 people, vegetarian, next Saturday."
Your Agent: "I can help with that. For 25 vegetarian guests, our options are: Standard Package: ₹350/person, Premium Package: ₹500/person. Both include setup and service. Would you like the full menu or should I check Saturday availability?"
Customer: "Check availability first."
Your Agent: "Saturday the 15th is available. I can hold a tentative slot while you decide. Want me to send the menu details to your WhatsApp?"
Natural. Helpful. Accurate. Available at 2 AM or 2 PM.
Your customers get answers. You get bookings.
---
"What Are Your Prices?" — You've Answered This 47 Times This Month
Every time you answer the same question, you're doing work that doesn't grow your business.
It's not just time. It's mental energy. It's interruption. It's context-switching.
And it never stops.
Your Business Agent handles every repetitive inquiry — accurately, instantly, without you.
Same answer every time. No inconsistency. No fatigue.
You stop being a FAQ machine. You start being a business owner.
---
Your Business Never Sleeps
Customers don't check your business hours before having questions.
They message when they think of it — 11 PM, Sunday morning, during your vacation.
Your Business Agent responds instantly. Always.
No "We'll get back to you." No waiting. No lost momentum.
Inquiries at 2 AM get handled at 2 AM.
Weekend browsers become Monday bookings.
Your vacation doesn't cost you customers.
---
You Stay In Control Without The Complexity
Changed your prices? Added a service? Updated hours? One edit. Live immediately. No developer needed.
"15 people asked about weekend availability this week." "8 inquiries about bulk discounts." Now you know what to promote.
Formal or friendly. Detailed or concise. Your agent talks the way you want it to.
If you can edit a document, you can manage your agent.
---
Three Customers Asked About A Service You Don't Even Promote
Right now, you have no idea what customers are actually asking for.
Patterns in demand. Gaps in your offerings. Opportunities you're missing.
It's all invisible.
Your Business Agent tracks every conversation.
You see what people ask. What they want. What they can't find.
Discover demand you didn't know existed.
Adjust offerings based on real data.
Stop guessing, start knowing.
---
Built For Businesses That Depend On Inquiries
Service businesses — discovery calls and bookings matter.
Multiple offerings — too much to explain repeatedly.
Dynamic information — prices, availability, offers change.
Premium positioning — modern, professional experience expected.
Limited team — can't afford dedicated support staff.
Growth-focused — time better spent on expansion.
Freelancers. Consultants. Coaches. Doctors. CAs. Lawyers. Shops. Boutiques. Restaurants. Caterers. Rentals. Agencies. E-commerce. Showrooms. Hotels. Clinics. Startups.
If customers reach out and you can't always respond — this is for you.
---
This Isn't For Everyone And That's Okay
Very low inquiry volume — if you get 2 inquiries a month, this won't change much.
One-time, non-repeat sellers — no ongoing customer relationship to manage.
Purely offline walk-in businesses — customers don't message, they just show up.
Owners who never update information — agent is only as good as what you feed it.
Extremely price-sensitive — if ₹5,000/month feels expensive, this isn't the right fit.
We'd rather you know upfront than find out later. If you're still here, you're probably a fit.
---
Same Business, Different Reality
Before: Miss inquiries outside hours. After: Every inquiry gets instant response.
Before: Answer same questions repeatedly. After: Agent handles repetitive queries.
Before: Inconsistent information. After: Single source of truth, always accurate.
Before: No visibility into demand. After: Clear insights on what customers want.
Before: Reactive to customer needs. After: Proactive with data-driven decisions.
Before: Tied to your phone. After: Free to focus on growth.
The business is the same. The way it runs is not.
---
Everything Your Agent Does
Conversational Intelligence — understands context, remembers previous conversations, responds naturally — not like a scripted bot.
Your Business Knowledge — trained on your products, services, pricing, policies, FAQs. Answers accurately because it knows your business.
Instant Updates — change anything in your dashboard. Agent applies it to the next conversation. No delays.
Your Branded Domain — hosted on your subdomain (yourbusiness.mybusinessagent.com) or your custom domain.
Customer Context — remembers returning customers. Keeps conversation history. Personalized experience.
Insights Dashboard — see what customers ask. Identify patterns. Discover opportunities.
No Technical Complexity — if you can edit a document, you can manage your agent. We handle the technical side.
---
What This Actually Means For Your Business
Recover Money Left on the Table — more leads handled through 24/7 availability, more sales with instant, knowledgeable responses, reduced hiring and training costs.
Save Time — no more repetitive conversations, no hiring, training, managing support staff, no technical complexity to learn.
Better Customer Experience — instant responses, no waiting, consistent, accurate information, remembers their history.
Professional Positioning — modern, premium brand perception, always available, always helpful, sets you apart from competitors.
---
The Investment — Priced For The Businesses We Value
One-Time Setup: ₹20,000
Monthly: ₹5,000/month
That's all. No hidden costs.
Setup includes: Complete agent configuration. Training on your business data. Custom branding. Domain setup. Dashboard walkthrough.
Monthly includes: Hosting. AI updates. Feature enhancements. Ongoing support. Unlimited content updates.
Payment Options: UPI (Google Pay, PhonePe, Paytm) • Razorpay (Cards, Net Banking) • Direct Bank Transfer
---
Let's Do The Math
What you're losing now: Miss 2 inquiries/week × ₹5,000 average value = ₹40,000/month
What you invest: Setup: ₹20,000 (one-time), Monthly: ₹5,000
If your agent captures just ONE extra customer per month worth ₹5,000 or more — it pays for itself.
Everything beyond that is profit.
What you're really paying for: 24/7 availability you can't provide yourself, consistency you can't guarantee manually, insights you can't see without tracking, time you can't buy back.
The question isn't whether you can afford it. It's whether you can afford not to have it.
---
How To Get Your Agent — 5 Simple Steps
Step 1: Fill The Form — basic information about you and your business.
Step 2: Get A Call — our team reaches out within 24 hours to understand your needs.
Step 3: Make Payment — net banking or UPI. Simple, secure.
Step 4: Fill Business Information — use our Business Info Update dashboard to add your products, services, pricing, FAQs, conversation style.
Step 5: Go Live — your Business Agent is deployed within 2 weeks. Ready to talk to customers.
Ongoing support. Adjustments. Performance monitoring. All included.
---
The Choice Is Clear
"For ₹20,000 setup and ₹5,000/month, I get: 24/7 customer engagement, instant, accurate responses, professional branded experience, insights into customer demand, zero technical maintenance, 2-week delivery, full support included. If it captures one extra customer per month, it pays for itself. Everything else is profit."
Get Started →
No technical expertise required. We handle everything.
---
Questions? Answered.
Do I need any technical knowledge? None. If you can edit a document, you can manage your agent. We handle all technical work.
Can I use my own domain? Yes. We deploy on our subdomain (yourbusiness.mybusinessagent.com) or your custom domain (agent.yourbusiness.com).
How does the AI know about my business? You fill in your business information through our dashboard — products, services, pricing, FAQs, conversation style. The agent learns from what you provide.
What if my information changes frequently? Updates are instant. Change anything in the dashboard, agent applies it to the next conversation.
What if the AI gives wrong information? The agent only knows what you teach it. We work with you during setup to ensure accuracy. You can update anything anytime.
Is there a contract or lock-in? No long-term contracts. Monthly maintenance is month-to-month. Cancel anytime.
What happens after I click "Get Started"? You fill a short form. Our team calls within 24 hours. After payment and business info setup, your agent goes live within 2 weeks.
---
Page Not Found
Not found what you were looking for?
Navigate to Relevant Page from Sidebar