My Business Agent

Privacy Policy

How My Business Agent Collects, Uses, and Safeguards Your Information.

Last Updated: 01/12/2025

My Business Agent (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered conversational agent services, or interact with our platforms.

By accessing or using My Business Agent, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, operate, and improve our services.

1.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Business name and business-related details
  • Information submitted via forms, chat interactions, onboarding, or direct communication
  • Content you provide while configuring or using your Business Agent

1.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited, interaction logs, and timestamps
  • Referring URLs
  • Cookies and similar tracking technologies

1.3 AI Conversation Data

  • Customer queries and responses exchanged with your Business Agent
  • Configuration data used to train and customize your agent
  • Interaction metadata for analytics and performance improvement

AI conversations are processed solely to deliver the service, improve accuracy, and generate business insights.

1.4 Information from Third-Party Services

We may receive information from third-party tools such as analytics providers, hosting services, payment gateways, or communication platforms used to operate My Business Agent.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain My Business Agent services
  • To configure, train, and personalize your AI conversational agent
  • To respond to inquiries, onboarding requests, and support tickets
  • To process payments and manage subscriptions
  • To analyze usage patterns and improve service performance
  • To communicate service updates, security notices, and important changes
  • To ensure platform security, prevent fraud, and enforce policies
  • To comply with applicable legal and regulatory requirements

3. Legal Basis for Processing (DPDP Act, 2023)

We process personal data in accordance with the Digital Personal Data Protection Act, 2023, based on:

  • Consent provided by you
  • Purpose limitation (data is used only for stated and lawful purposes)
  • Legitimate business interests required to operate and improve our services
  • Compliance with legal obligations

4. Sharing and Disclosure of Information

We may share information only when necessary with:

  • Trusted service providers (cloud hosting, analytics, communication, and payment services)
  • Internal teams responsible for service delivery and support
  • Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal data to third parties.

5. Data Storage and Security

  • Data is stored using secure, industry-standard cloud infrastructure.
  • We implement technical and organizational safeguards to protect data against unauthorized access, loss, misuse, or alteration.
  • Access to data is restricted to authorized personnel only.
  • While no system is completely secure, we continuously improve our security practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure core website functionality
  • Improve user experience and performance
  • Understand usage patterns and optimize services

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

7. Your Rights and Choices

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request correction or updates to inaccurate data
  • Request deletion of your personal data
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal data
  • Raise concerns or complaints regarding data handling

To exercise these rights, contact us at:

support@mybusinessagent.app

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide and maintain our services
  • Fulfill contractual and legal obligations
  • Resolve disputes and enforce agreements
  • Improve service accuracy and performance

Data is securely deleted or anonymized when no longer required.

9. Third-Party Links and Integrations

Our website or services may contain links to third-party websites or integrations.

We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies separately.

10. Children’s Privacy

My Business Agent is not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us for removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services.

Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

My Business Agent

Email: support@mybusinessagent.app

Location: India

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